Frequently Asked Questions

My goal is to provide the highest quality medical care and service, emphasizing a proactive, comprehensive approach to both disease prevention and wellness. I strive to provide excellence in care that is both compassionate and truly patient-focused. From the moment you enter my office, I want you to be completely satisfied with every aspect of your care.

If you opt not to join my concierge program, my outstanding physician Maryann Shea, MD, will care for you, along with my wonderful team of Nurse Practitioners. Please know that we are all committed to providing you with the highest level of care you have grown to expect, and deserve.

We can provide a Highlights & Details packet for a complete list of non-covered amenities and benefits provided to my concierge care patients. These non-covered services will be provided as part of the annual fee. Medicare and commercial insurance covered services will be billed accordingly.

The smaller concierge practice size allows me to devote more time to each patient’s care and individual needs. There will be little or no office waiting room time and appointments will start promptly. This practice model offers time to schedule approximately 60 minutes for the Comprehensive Annual Health Assessment and approximately 30 minutes for routine appointments. If a problem requires extra time for evaluation, I will accommodate you to the best of my ability. Also, our communication will be enhanced through patient-dedicated cell phone and email.

My office is located at 65 Walnut St. Suite 500, Wellesley, MA.

I have medical privileges at Newton-Wellesley Hospital.

My goal is to be available to my patients 24 hours a day, 7 days a week. However, there will be occasions when I am out of town or otherwise unavailable. In these situations, a trusted colleague will serve as my covering physician.

I intend to remain an in-network provider for most major PPO and HMO insurance plans and will bill your insurance directly for office visits (office visit charges are not included in your annual fee). If the terms of your insurance plan require a co-pay, I am obligated to request payment at the time of service. Even if I am not a provider for your insurance plan, I will attempt to refer you to in-network physicians for any necessary consultations and to in-network facilities for diagnostic tests and hospitalizations as medically indicated. Those services will likely be covered by your insurance plan.

The annual fee is not reimbursable by your insurance plan.

Yes. My office will file your claims with Medicare as well as with your supplemental insurer on your behalf, as required by law.

No. The annual fee only includes services and benefits described in the Highlights & Details packet that are not covered by Medicare (or any other payor) and that will not be paid for or reimbursed by Medicare.

In some instances, the annual fee may be payable through your HSA. You are advised to consult with your FSA or HSA plan administrator, employer, HR representative or tax advisor to clarify qualification in your particular circumstance.

Your annual fee pays for membership in the practice and for many other non-covered benefits. All procedures and services not performed in my office will be billed by the performing physician and/or entity.

Please know that you can contact me at any time. However, if you have a life-threatening emergency, call 911 immediately. You can then call me or ask the hospital personnel to contact me so I may assist in your care. If you have a non-urgent problem, please contact me first.

If the problem is minor, call me first. However, if you have a life-threatening emergency, call 911 immediately – then call me. With the exception of controlled substances, most prescriptions can be ordered anywhere in the country. If you seek care at an emergency room or urgent care center out of my area, I would request that you have the doctor seeing you call me for coordination of your care. I will be readily available for phone consultation with you and/or other healthcare personnel. If you should require hospitalization while away, at your request I will attempt to establish regular phone communication with you and your attending physician(s) to ensure continuity of care.

Should you desire, I am available to help you decide which specialist to see and to coordinate such consultations. This will ensure the most appropriate resource is used, the earliest arrangements are made, and your applicable medical information is sent in advance of your specialist visit.

Yes. Paying your annual fee allows you to be a member of my practice whether you are sick or well. I strongly encourage you to utilize the concierge benefits offered, regardless of your state of health, to proactively safeguard your well-being.

• Board Certified, American Board of Internal Medicine 2017-2027
• Attending Physician, Wellesley Primary Care Medicine, PC 1997-Present
• Internal Medicine Residency, Lahey Hitchcock Clinic, Burlington, MA 1994-1997
• Doctorate of Medicine, Boston University School of Medicine, Boston, MA 1990-1994
• Bachelor of Arts in Biology, Brandeis University, Waltham, MA 1985-1989