Our goal is to provide the highest quality medical care and service, emphasizing a proactive, comprehensive approach to both disease prevention and wellness. We strive to provide excellence in care that is both compassionate and truly patient-focused. From the moment you enter my office, we want you to be completely satisfied with every aspect of your care.
If you opt not to join our concierge program, you may have an opportunity to be a patient of one our wonderful Nurse Practitioner. Please know that we are all committed to providing you with the highest level of care you have grown to expect, and deserve.
We can provide a Highlights & Details packet for a complete list of non-covered amenities and benefits provided to my concierge care patients. These non-covered services will be provided as part of the annual fee. Medicare and commercial insurance covered services will be billed accordingly.
The smaller concierge practice size allows us to devote more time to each patient’s care and individual needs. There will be little or no office waiting room time and appointments will start promptly. This practice model offers time to schedule approximately 60 minutes for the Comprehensive Annual Health Assessment and approximately 30 minutes for routine appointments. If a problem requires extra time for evaluation, we will accommodate you to the best of our ability. Also, our communication will be enhanced through patient-dedicated cell phone and email.
Our goal is to be available to my patients 24 hours a day, 7 days a week. However, there will be occasions when we are out of town or otherwise unavailable. In these situations, a trusted colleague will serve as our covering physician.
Yes. Our concierge care practice will not take the place of general health insurance coverage. Our practice is a primary care medical practice, not a health insurance program. You are advised to continue your Medicare or other insurance programs.
We intend to remain an in-network provider for most major PPO and HMO insurance plans and will bill your insurance directly for office visits (office visit charges are not included in your annual fee). If the terms of your insurance plan require a co-pay, We are obligated to request payment at the time of service. Even if we are not a provider for your insurance plan, we will attempt to refer you to in-network physicians for any necessary consultations and to in-network facilities for diagnostic tests and hospitalizations as medically indicated. Those services will likely be covered by your insurance plan.
No. The annual fee only includes services and benefits described in the Highlights & Details packet that are not covered by Medicare (or any other payor) and that will not be paid for or reimbursed by Medicare.
In some instances, the annual fee may be payable through your HSA. You are advised to consult with your FSA or HSA plan administrator, employer, HR representative or tax advisor to clarify qualification in your particular circumstance.
Your annual fee pays for membership in the practice and for many other non-covered benefits. All procedures and services not performed in my office will be billed by the performing physician and/or entity.
Please know that you can contact us at any time. However, if you have a life-threatening emergency, call 911 immediately. You can then call us or ask the hospital personnel to contact me so we may assist in your care. If you have a non-urgent problem, please contact us first.
If the problem is minor, call us first. However, if you have a life-threatening emergency, call 911 immediately – then call us. With the exception of controlled substances, most prescriptions can be ordered anywhere in the country. If you seek care at an emergency room or urgent care center out of our area, we would request that you have the doctor seeing you call us for coordination of your care. we will be readily available for phone consultation with you and/or other healthcare personnel. If you should require hospitalization while away, at your request we will attempt to establish regular phone communication with you and your attending physician(s) to ensure continuity of care.
Should you desire, we are available to help you decide which specialist to see and to coordinate such consultations. This will ensure the most appropriate resource is used, the earliest arrangements are made, and your applicable medical information is sent in advance of your specialist visit.
Yes. Paying your annual fee allows you to be a member of our practice whether you are sick or well. I strongly encourage you to utilize the concierge benefits offered, regardless of your state of health, to proactively safeguard your well-being.